1. Agreement to These Terms
By registering an account, making a deposit, or using any part of the Andromeda Casino platform at https://andromeda-casino-nz.com/, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These Terms form a legally binding agreement between you and Andromeda Casino. If you do not accept any part of these Terms, you must not use the platform.
These Terms apply to all players accessing Andromeda Casino from New Zealand. They should be read alongside the Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any specific bonus or promotional terms published on the site. Where those documents conflict with these Terms, these Terms take precedence unless explicitly stated otherwise.
Andromeda Casino is operated under casino licence number 365/JAZ, issued by an internationally recognised gaming authority. The casino serves New Zealand players on the basis that personal online gambling by New Zealand residents at offshore-licensed sites is not prohibited under the Gambling Act 2003.
2. Eligibility to Play
2.1 Age Requirement
You must be at least 18 years of age to create an account or place any wager at Andromeda Casino. This applies without exception. The minimum gambling age in New Zealand is 18 under the Gambling Act 2003, and Andromeda Casino enforces this strictly. If it is discovered that a player is under the age of 18, the account will be closed immediately, all deposits will be returned, and any winnings will be forfeited.
If you are unsure whether someone in your household has access to your account, it is your responsibility to ensure appropriate access controls are in place on your device.
2.2 Restricted Territories
Registration and use of Andromeda Casino is not permitted for residents of certain jurisdictions where online casino services are prohibited by local law. It is your responsibility to confirm that accessing and using Andromeda Casino is lawful in your jurisdiction before registering. A list of restricted territories is available on request through our support team at support@andromeda-casino-nz.com.
2.3 Single Account Policy
Each individual may hold only one account on the Andromeda Casino platform. Creating duplicate accounts is grounds for immediate termination of all associated accounts and forfeiture of any balances held within them. If you suspect a duplicate account has been opened in your name, contact support immediately.
2.4 Personal Use Only
Accounts at Andromeda Casino are for the personal use of the registered account holder only. You may not allow any other person to access your account, place wagers on your behalf, or use your payment details to fund a third party’s gambling. Any such activity constitutes a material breach of these Terms.
3. Account Registration and Verification
3.1 Registration Requirements
When creating an account, you are required to provide accurate, current, and complete information. This includes:
- Your legal full name as it appears on government-issued identification
- A valid email address to which you have sole access
- Your date of birth
- Your residential address in New Zealand
- A secure password of your own choosing
Providing false or misleading information at registration is a breach of these Terms and may constitute fraud. Andromeda Casino reserves the right to verify the accuracy of registration information at any time.
3.2 Know Your Customer (KYC) Verification
In compliance with anti-money laundering obligations that align with the standards set under New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), Andromeda Casino is required to verify the identity of all players before processing withdrawals.
You may be asked to provide the following documents:
- A current government-issued photo ID such as a New Zealand passport or driver’s licence
- Proof of your residential address, such as a utility bill, bank statement, or local council rates notice dated within three months
- A copy of the payment card or method used to make deposits, where applicable
- Additional documentation at the casino’s discretion where the circumstances of your account activity require further review
We recommend completing identity verification as soon as possible after registration rather than waiting until you wish to make a withdrawal. Delays in submitting documentation will delay withdrawal processing. Andromeda Casino cannot be held responsible for withdrawal delays caused by incomplete or unaccepted verification documents.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials. Andromeda Casino will not ask for your password through any channel. If you believe your account has been compromised, contact support immediately at support@andromeda-casino-nz.com or by calling +64 9 304 9953.
Andromeda Casino offers two-factor authentication for account login. Enabling this feature adds an additional layer of security that requires a verification code sent to your mobile device alongside your standard password. Players are encouraged to activate this setting.
Any activity conducted through your account while it is logged in is your responsibility, whether or not you personally authorised that activity, unless you have notified us of unauthorised access before the activity takes place.
4. Deposits
4.1 Accepted Payment Methods
Andromeda Casino accepts deposits in New Zealand Dollars (NZD) through the following methods:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Bitcoin (BTC)
- Ethereum (ETH)
- USDT (Tether)
Minimum and maximum deposit amounts vary by payment method and are displayed in the cashier section of your account. These limits may be adjusted at Andromeda Casino’s discretion.
4.2 Currency and Conversion
Your account operates in NZD. Deposits made in other currencies will be converted at the exchange rate applied by your payment provider or the casino’s banking partner at the time of the transaction. Andromeda Casino is not responsible for fluctuations in exchange rates, including where cryptocurrency deposits are involved.
4.3 Declined Deposits
Some New Zealand banks apply blocks on gambling-related transactions as an internal policy measure. If your card deposit is declined, this may reflect a restriction applied by your bank rather than an issue with your Andromeda Casino account. Contact your bank to confirm whether gambling transactions are permitted, or use an alternative payment method. Andromeda Casino cannot be held liable for declined transactions.
4.4 Third-Party Payments
Deposits must be made using payment methods registered in your own name. Deposits from third-party accounts, including those belonging to family members or friends, are not permitted and will be subject to review. Any winnings generated from funds deposited via a third party may be suspended pending investigation.
5. Withdrawals
5.1 Withdrawal Processing
Withdrawal requests are processed by Andromeda Casino subject to the following conditions being met:
- Your KYC verification is complete and your identity has been confirmed
- Your account is in good standing with no open investigations or disputes
- Any applicable wagering requirements attached to bonus funds have been satisfied
- The withdrawal amount meets the minimum threshold for your selected payment method
5.2 Withdrawal Methods and Timeframes
Withdrawals are processed to the same payment method used for deposits wherever possible. Where this is not available, an alternative method will be offered. Indicative processing timeframes are as follows:
- Cryptocurrency withdrawals: typically processed within minutes to 24 hours following approval
- Card withdrawals: 3 to 5 business days following approval, subject to your bank’s processing times
- Mobile wallet and e-wallet withdrawals: 24 to 48 hours following approval
These timeframes are indicative. Processing times may vary and are not guaranteed. Andromeda Casino will endeavour to process approved withdrawal requests promptly.
5.3 Withdrawal Limits
Minimum and maximum withdrawal limits apply and are displayed in the cashier section. Limits may differ by payment method. Players on higher loyalty programme tiers may have access to increased withdrawal limits. Contact support for information specific to your account.
5.4 Cryptocurrency Withdrawals
Where you withdraw funds in cryptocurrency, you accept that the value of the withdrawn amount in NZD may differ between the time of withdrawal and the time you convert the cryptocurrency to fiat currency. Andromeda Casino bears no responsibility for any exchange rate movement following the processing of a cryptocurrency withdrawal.
6. Bonuses and Promotions
6.1 Welcome Bonus
New players at Andromeda Casino may be eligible for a welcome bonus on their first deposit. Current bonus details, including the bonus percentage, maximum bonus amount, and any applicable free spins, are published on the Bonuses page of the site. Andromeda Casino reserves the right to modify, replace, or withdraw welcome bonus offers at any time.
6.2 Wagering Requirements
All bonuses at Andromeda Casino are subject to wagering requirements before any bonus-derived winnings can be withdrawn. The wagering requirement applicable to each specific bonus is stated in the individual bonus terms. As a general principle:
- The wagering requirement amount is calculated based on the bonus funds received, the deposit amount, or a combination of both, as specified per offer
- Bonus funds must be wagered the stated number of times before a withdrawal can be requested
- Wagering must be completed within the expiry period stated for each bonus. Funds that remain subject to uncompleted wagering requirements will be removed from your account upon expiry
6.3 Game Contribution Rates
Different game types contribute to wagering requirements at different rates. Unless stated otherwise in specific bonus terms:
- Online pokies typically contribute 100% towards wagering requirements
- Table games, including blackjack and roulette, may contribute at a reduced rate or may not contribute at all
- Live casino games may have separate contribution rates
- Crash games and other speciality titles have contribution rates stated in the applicable bonus terms
Always check the specific bonus terms before selecting which games to play when clearing a wagering requirement.
6.4 Maximum Bet While a Bonus is Active
While bonus funds are active and wagering requirements are outstanding, a maximum bet limit applies per round or spin. This limit is specified in the individual bonus terms. Placing bets above this threshold while a bonus is active may result in the forfeiture of the bonus and any associated winnings without notice.
6.5 Bonus Abuse
Andromeda Casino reserves the right to withhold, cancel, or reclaim bonus funds and any winnings derived from them where it determines that a player has engaged in:
- Claiming multiple accounts to obtain bonuses more than once
- Coordinating play with other players to exploit bonus structures
- Using low-risk betting strategies designed to circumvent wagering requirements while retaining bonus value
- Any other conduct that amounts to systematic exploitation of promotional offers
6.6 Promotional Offers
Ongoing promotions including reload bonuses, free spins offers, cashback programmes, and tournament prize pools are subject to their own individual terms. These are published alongside each promotion. Andromeda Casino is under no obligation to offer ongoing promotions and may modify or discontinue them at any time.
7. Game Rules and Fair Play
7.1 Random Number Generation
All software-based casino games at Andromeda Casino operate using certified Random Number Generator (RNG) technology. Game outcomes are independently audited and certified to ensure they are genuinely random and that published Return to Player (RTP) percentages reflect actual game performance. Andromeda Casino makes no representation that any particular session outcome will match the theoretical RTP of a given title.
7.2 Live Casino Games
Live dealer games are operated in real time by trained dealers using physical equipment including cards, roulette wheels, and game props. These games are subject to the rules of the specific game variant in play, which are displayed within the game interface. Any technical interruption during a live game round will be resolved in accordance with the game provider’s technical procedures. Rounds that are irrecoverably interrupted before completion may be voided and stakes returned.
7.3 Technical Malfunctions
In the event of a technical malfunction, software fault, or connectivity failure that affects the validity of a game round, Andromeda Casino reserves the right to void the affected round and return the wager to the player’s account. Winnings generated through identifiable software errors or game malfunctions are not payable. Where possible, the outcome will be reconstructed from server logs and resolved in the player’s favour where the fault is attributable to Andromeda Casino.
7.4 Game Provider Rules
Games at Andromeda Casino are supplied by third-party software providers including Play’n GO, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming. Each provider’s games are subject to that provider’s own rules where applicable, in addition to these Terms.
8. Responsible Gambling
8.1 Our Commitment
Andromeda Casino is committed to providing a gambling environment that supports player wellbeing. Gambling is intended to be an enjoyable form of entertainment, not a source of income or a solution to financial difficulty. We partner with Gambling Therapy and BeGambleAware, two organisations with a track record in gambling harm reduction.
8.2 Player Tools
The following tools are available to all registered players through the account settings section:
- Deposit limits at daily, weekly, or monthly intervals
- Loss limits capping total losses within a specified period
- Session time limits setting a maximum duration for continuous play
- Reality checks at user-defined intervals displaying session duration and net balance
- Cool-off periods restricting account activity for a period between 24 hours and several weeks
- Self-exclusion closing your account for a minimum period of your choosing
Requests to reduce existing limits take effect immediately. Requests to increase limits are subject to a 24-hour reflection period before they come into force.
8.3 Self-Exclusion
If you request self-exclusion, Andromeda Casino will close your account for the period you specify. During a self-exclusion period, your account cannot be used to deposit, wager, or withdraw. Marketing communications will not be sent to you during an active exclusion period. If you receive any promotional material from Andromeda Casino during a confirmed self-exclusion, please notify us immediately at support@andromeda-casino-nz.com.
At the end of a self-exclusion period, your account will not be automatically reactivated. You must contact support and complete a brief re-entry process, which may include a waiting period.
8.4 External Support in New Zealand
If you are concerned about your own gambling or that of someone close to you, the following services are available in New Zealand at no cost:
- Problem Gambling Foundation of New Zealand helpline: 0800 664 262, available 24 hours a day, 7 days a week
- Gambling Harm Online: resources and chat support at www.gamblingharm.org.nz
- Gambling Therapy: international online support at www.gamblingtherapy.org
9. Privacy and Data Protection
9.1 Collection and Use of Personal Information
Andromeda Casino collects personal information from you during registration, verification, and ongoing account use. This information is used to operate your account, process transactions, comply with legal obligations, and provide support. Our Privacy Policy, available at https://andromeda-casino-nz.com/privacy-policy/, sets out in full detail how your information is collected, stored, used, and protected.
9.2 New Zealand Privacy Act 2020
Where you are a New Zealand resident, your personal information is handled in accordance with the Privacy Act 2020. You have the right to request access to the personal information Andromeda Casino holds about you and to request correction of any inaccurate information. Requests should be directed to support@andromeda-casino-nz.com.
9.3 Data Security
All data transmitted between your device and Andromeda Casino is protected by 128-bit SSL encryption. This applies to all transactions and all pages on which personal information is entered or displayed. Andromeda Casino does not sell or rent your personal information to third parties for their independent marketing purposes.
9.4 Cookies
Andromeda Casino uses cookies and similar tracking technologies to operate the site, maintain your session, and analyse usage patterns. Full details of the cookies used and how to manage your preferences are set out in the Cookie Policy available at https://andromeda-casino-nz.com/cookie-policy/.
10. Intellectual Property
All content on the Andromeda Casino website, including but not limited to text, graphics, logos, game interfaces, software, and promotional materials, is owned by or licenced to Andromeda Casino. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.
You may not reproduce, republish, copy, modify, distribute, or create derivative works from any content on the Andromeda Casino platform without prior written permission. Automated access to the site, including scraping, data harvesting, or use of bots, is strictly prohibited.
11. Prohibited Conduct
The following conduct is prohibited at Andromeda Casino and may result in account suspension or termination, forfeiture of funds, and where applicable, referral to relevant authorities:
- Providing false personal information during registration or verification
- Accessing or attempting to access another player’s account
- Using software, bots, or automation tools to influence game outcomes or obtain an unfair advantage
- Exploiting bugs, errors, or software vulnerabilities in games or the platform
- Engaging in collusion with other players, including in live casino games
- Using the platform to facilitate money laundering, fraud, or any other criminal activity
- Opening more than one account, whether in your own name or under another identity
- Depositing funds from a third-party payment source
- Attempting to charge back a deposit following play
Where fraud, money laundering, or other criminal conduct is suspected, Andromeda Casino is obligated to report the matter to appropriate authorities and to cooperate fully with any subsequent investigation.
12. Account Suspension and Closure
12.1 Suspension by Andromeda Casino
Andromeda Casino reserves the right to suspend or restrict your account at any time where:
- We are required to do so by law or regulatory obligation
- We have reasonable grounds to suspect fraudulent activity, money laundering, or any other prohibited conduct
- Your account is subject to a dispute, chargeback, or ongoing investigation
- We have reason to believe your account details are inaccurate or your identity cannot be confirmed
- You have breached any provision of these Terms
During a suspension, you will not be able to place wagers, request withdrawals, or access bonus funds. Andromeda Casino will inform you of any suspension through the contact details registered on your account and will seek to resolve the matter promptly.
12.2 Closure by the Player
You may request closure of your account at any time by contacting support at support@andromeda-casino-nz.com or by calling +64 9 304 9953. Any verified balance in your account at the time of closure will be returned to you via your registered payment method, subject to completion of any applicable verification requirements. Bonus funds and any winnings subject to incomplete wagering requirements will be forfeited upon account closure.
13. Limitation of Liability
13.1 Platform Availability
Andromeda Casino does not guarantee uninterrupted access to the platform. Scheduled and unscheduled maintenance, third-party technical issues, or circumstances beyond our reasonable control may result in temporary unavailability of services. Andromeda Casino will not be liable for any losses arising from temporary unavailability of the platform.
13.2 Extent of Liability
To the maximum extent permitted by New Zealand law, Andromeda Casino’s liability to you arising out of or in connection with your use of the platform is limited to the amount of funds held in your player account at the time the relevant claim arises. Andromeda Casino is not liable for indirect, consequential, or punitive losses, including loss of anticipated winnings, whether or not the possibility of such losses was known.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Where the Consumer Guarantees Act 1993 applies to services provided by Andromeda Casino, it applies to the extent required by law.
13.3 Third-Party Content
Games and content provided by third-party software providers are made available to you through the Andromeda Casino platform, but are not owned or operated by Andromeda Casino. Andromeda Casino is not responsible for errors, interruptions, or issues arising from third-party game software, except where such issues were within Andromeda Casino’s reasonable control to prevent.
14. Complaints and Dispute Resolution
14.1 Raising a Complaint
If you have a complaint about any aspect of your experience at Andromeda Casino, we encourage you to contact our support team as a first step. You can reach us at:
- Email: support@andromeda-casino-nz.com
- Phone: +64 9 304 9953
- Address: Level 10, ANZ Centre, 23 Albert Street, Auckland, New Zealand
Please provide as much detail as possible including your account username, the nature of your complaint, and any supporting documentation. We aim to acknowledge all complaints within 24 hours and to provide a substantive response within five business days.
14.2 Escalation
If you are not satisfied with our response to your complaint, you may escalate the matter to the independent dispute resolution body associated with our gaming licence. Details of the applicable dispute resolution mechanism are available on request from our support team.
14.3 Player Funds
Player deposits at Andromeda Casino are held separately from operational funds. This arrangement is intended to protect player balances in circumstances where the business faces financial difficulty. Full details of how player funds are managed are available in the Licence Information section of the site.
15. Amendments to These Terms
Andromeda Casino may amend these Terms at any time. Where changes are material, we will notify registered players through the email address held on their account or through a notice displayed on the platform. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms.
If you do not agree with changes to these Terms, you should cease using the platform and contact support to arrange closure of your account.
16. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws applicable under the jurisdiction of Andromeda Casino’s gaming licence. For New Zealand players, this does not remove any statutory rights you may hold under New Zealand consumer protection legislation, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, to the extent those rights cannot be contractually excluded.
Any dispute that cannot be resolved through our internal complaints process will be referred to the appropriate dispute resolution body as described in section 14.2 of these Terms.
17. Contact Information
For any queries relating to these Terms and Conditions, or for any other account or service enquiry, please contact Andromeda Casino through the following channels:
- Email: support@andromeda-casino-nz.com
- Phone: +64 9 304 9953
- Postal address: Level 10, ANZ Centre, 23 Albert Street, Auckland, New Zealand
- Contact form: https://andromeda-casino-nz.com/contact-us/
Live chat support is available 24 hours a day, 7 days a week through the platform interface. Support is available to assist with account queries, technical issues, payment questions, and responsible gambling tool requests.