About This Policy
This Privacy Policy sets out how Andromeda Casino (operating at andromeda-casino-nz.com) collects, uses, stores, and protects personal information provided by players based in New Zealand. It applies to all individuals who visit our website, register an account, interact with our support team, or use any service we offer.
Andromeda Casino is operated from Level 10, ANZ Centre, 23 Albert Street, Auckland, New Zealand. Our licensed operations run under licence number 365/JAZ. You can reach us by email at support@andromeda-casino-nz.com or by phone at +64 9 304 9953.
We handle personal information in accordance with the Privacy Act 2020 (New Zealand), the Information Privacy Principles contained within it, and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). Where applicable, we also observe obligations arising from the Gambling Act 2003 and any relevant guidance issued by the New Zealand Privacy Commissioner.
Reading this document in full is worthwhile before you create an account. If anything is unclear, our support team is available around the clock at support@andromeda-casino-nz.com.
What Information We Collect
Information You Give Us Directly
When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information. The categories we collect include:
- Full legal name, as it appears on your identity documents
- Date of birth, used to verify that you are at least 18 years of age
- Residential address in New Zealand, including postcode
- Email address and telephone number
- Username and encrypted password
- Copies of government-issued photo identification such as a New Zealand passport or driver’s licence
- Proof of address documents such as a utility bill, bank statement, or rates notice dated within three months
- Payment information including card numbers (stored in truncated form), bank account details, cryptocurrency wallet addresses, and records of transactions processed through Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT
- Correspondence you send to us, including support tickets, complaints, and feedback
- Responses to any responsible gambling questionnaires or self-assessments you complete
Information We Collect Automatically
Our website and platform collect certain technical data automatically when you visit or use our services. This includes:
- IP address and general geographic location derived from it
- Browser type and version, operating system, and device identifiers
- Pages visited, time spent on each page, and the sequence of navigation through the site
- Game session data, including which titles you played, stake amounts, duration of sessions, wins and losses
- Login timestamps and any failed login attempts
- Referring website addresses if you arrived at our site through a link
- Cookies and similar tracking technologies, which are covered in detail in our Cookie Policy available on the site
Information Received from Third Parties
In some circumstances we receive personal information from sources other than you. This occurs when:
- Identity verification providers confirm or supplement the details you have given us as part of our KYC (Know Your Customer) obligations
- Payment processors and financial institutions confirm transaction details or flag anomalies
- Fraud detection and AML screening services provide risk signals associated with your details or transaction patterns
- Responsible gambling databases, including self-exclusion registers, flag accounts that should not be active
Why We Collect and Use Your Information
We collect personal information only for purposes that are directly connected to providing and improving our services, meeting our legal obligations, and protecting both players and the platform from fraud and harm. The specific purposes are set out below.
Account Registration and Service Delivery
Creating and maintaining your Andromeda Casino account requires us to process your name, contact details, date of birth, and login credentials. Without this information we cannot open an account for you, credit winnings to your balance, or respond to queries about your account history. This processing is necessary to fulfil the contractual relationship between you and Andromeda Casino.
Identity Verification and Age Checks
New Zealand law and our licence conditions require us to verify the identity and age of every player before processing withdrawals and, in most cases, before permitting continued play beyond initial registration. We use the identity documents you provide, supplemented by third-party verification services, to confirm that you are who you say you are and that you are at least 18 years of age. This is both a legal obligation and a core component of our responsible gambling commitments. We will not accept accounts from individuals we have reason to believe are under 18, and if evidence emerges that a player was underage at registration, the account will be closed and any deposits returned.
Payment Processing and Financial Transactions
Processing deposits and withdrawals requires us to share relevant transaction information with payment processors and, where applicable, financial institutions. We retain records of all financial transactions for the periods required under the AML/CFT Act. This typically means a minimum of five years from the date of the transaction or from the end of the business relationship, whichever is longer. These records may be inspected by regulatory authorities including the Department of Internal Affairs and the Financial Intelligence Unit.
Compliance with Anti-Money Laundering Obligations
The AML/CFT Act 2009 places significant obligations on businesses like Andromeda Casino operating in the gambling sector. We are required to conduct customer due diligence, monitor transactions for patterns that may indicate money laundering or the financing of illegal activity, and report suspicious transactions to the relevant authorities. This means we may analyse your deposit and withdrawal patterns, payment methods, and betting behaviour as part of our ongoing monitoring obligations. Where the law requires us to report information to authorities, we will do so without needing to inform you in advance.
Responsible Gambling Monitoring
We take our responsible gambling obligations seriously. Session data, betting patterns, deposit frequency, and your use of responsible gambling tools are monitored to identify signs of problem gambling behaviour. If our monitoring indicates that a player may be experiencing harm, we may contact them proactively, apply account restrictions, or take other protective steps in accordance with our Responsible Gambling Policy. This processing is carried out in the legitimate interest of player welfare and in accordance with our licensing obligations.
Fraud Prevention and Security
We use technical data, behavioural patterns, and information from third-party fraud detection services to identify and prevent fraudulent activity on the platform. This includes detecting multiple accounts held by the same individual, bonus abuse, use of stolen payment credentials, and other activity that undermines the integrity of our services. Our legitimate interest in maintaining a secure and fair platform justifies this processing.
Customer Support
When you contact our support team by live chat, email, or phone, we retain records of those interactions. This allows us to handle your query effectively, maintain continuity if a matter requires follow-up, and improve our support processes over time. Support records are also used in the event of disputes about account actions or transaction outcomes.
Marketing and Promotional Communications
We may send you information about bonuses, promotions, new game launches, and relevant updates at Andromeda Casino by email or SMS, but only where you have consented to receive such communications or where a legitimate interest applies under applicable law. You can withdraw consent or opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, adjusting your account notification preferences, or contacting us directly at support@andromeda-casino-nz.com. Opting out of marketing will not affect your ability to use your account or receive transactional communications about your account activity.
Platform Improvement and Analytics
Aggregated and anonymised data from player sessions helps us understand how the site is used, identify technical issues, improve navigation, and make decisions about game library curation. Where this data is genuinely anonymised and cannot be linked back to an identifiable individual, it falls outside the scope of the Privacy Act 2020. Where it retains any link to an identifiable person, we treat it as personal information and handle it accordingly.
How Long We Keep Your Information
We keep personal information for as long as is necessary for the purpose it was collected, subject to any legal obligations that require longer retention.
- Account information is retained for the duration of your account and for a minimum of five years after account closure, in line with AML/CFT record-keeping requirements
- Financial transaction records are kept for a minimum of five years from the date of the transaction, as required by the AML/CFT Act
- Identity verification documents are retained for at least five years from the end of the customer relationship, consistent with the same obligations
- Support correspondence is typically retained for three years unless a longer period is required to resolve a dispute or satisfy a regulatory enquiry
- Marketing preferences and opt-out records are retained indefinitely to ensure we respect your choices even if you later re-engage with us
- Self-exclusion records are retained for the duration of the exclusion and for a period of five years thereafter
When retention periods expire, we delete or irreversibly anonymise the information concerned unless an active legal requirement prevents us from doing so.
Who We Share Your Information With
We do not sell your personal information to third parties. We do share it with carefully selected parties in the following circumstances.
Service Providers and Data Processors
A range of third parties assist us in operating our platform. These include payment processors handling transactions via Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency networks; identity verification providers who assist with KYC checks; fraud and AML screening services; cloud hosting and IT infrastructure providers; customer support platform operators; and email delivery services. All such providers operate under contractual obligations that require them to handle personal information securely and only for the specific purposes for which it was shared.
Game Software Providers
The games available at Andromeda Casino are supplied by third-party software providers including Play’n GO, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, and others. To enable you to play those games, certain technical data such as your account identifier, session tokens, and stake information is shared with the relevant provider’s systems. These providers do not receive your full personal profile and are not permitted to use the data for purposes beyond delivering the game to you.
Regulatory and Law Enforcement Authorities
We are legally required to cooperate with regulatory bodies including the Department of Internal Affairs, the Financial Intelligence Unit of the New Zealand Police, and any other authority that has lawful grounds to request information. We may disclose personal information to such bodies in response to a formal request, court order, or where we have reasonable grounds to believe disclosure is necessary to prevent or investigate illegal activity. Where permitted by law, we will notify you of any such disclosure.
Responsible Gambling Organisations
In certain circumstances, such as the administration of self-exclusion requests, we may share relevant information with responsible gambling organisations to ensure that exclusion requests are honoured across the sector. This is done to protect player welfare and in keeping with our responsible gambling commitments.
Business Transfers
If Andromeda Casino undergoes a merger, acquisition, or sale of some or all of its assets, your personal information may be transferred to the acquiring entity. We will take reasonable steps to ensure that any successor continues to handle your data in accordance with this Privacy Policy or notifies you of any material changes.
International Transfers of Personal Information
Some of the third parties we work with are based outside New Zealand, including in the European Union, the United Kingdom, Malta, and other jurisdictions. The Privacy Act 2020 permits transfers of personal information overseas where the recipient country’s laws provide comparable privacy protections, or where we have taken steps to ensure the information will be adequately protected.
Where we transfer information to overseas providers, we do so under contractual arrangements that impose equivalent data protection standards, or we transfer to jurisdictions that the Privacy Commissioner has assessed as providing comparable protections. If you have questions about specific transfer mechanisms or wish to know which countries your information may be transferred to, you can contact us at support@andromeda-casino-nz.com.
How We Protect Your Information
We maintain a range of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction.
- All data transmitted between your device and our servers is encrypted using 128-bit SSL (Secure Sockets Layer) technology, the same standard used by banks and financial institutions
- Payment card details are stored in tokenised or truncated form and are never held in full on our servers beyond the point of transaction processing
- Access to systems that hold personal information is restricted to authorised personnel with a specific operational need, and is controlled through role-based permissions
- We offer two-factor authentication (2FA) on player accounts, and we strongly encourage all players to enable this feature to protect against unauthorised account access
- Our security posture is reviewed regularly and updated in response to emerging threats
- Staff who handle personal information receive training on privacy and data security obligations
No method of electronic transmission or storage is entirely free from risk. While we take the protection of your information seriously, we cannot guarantee absolute security. If you believe your account has been compromised, contact our support team immediately at support@andromeda-casino-nz.com or on +64 9 304 9953.
Your Privacy Rights Under New Zealand Law
The Privacy Act 2020 gives you a set of rights in relation to personal information held about you. These rights are meaningful and we are committed to honouring them.
Right of Access
You have the right to request access to the personal information we hold about you. We will confirm whether we hold information about you and, if so, provide you with a copy in a form that is clear and understandable. We aim to respond to access requests within 20 working days, consistent with the timeframes set out in the Privacy Act 2020. Where a request is complex or involves a large volume of information, we may notify you of an extension to that timeframe.
Right to Correction
If personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you have the right to ask us to correct it. Where we agree the information requires correction, we will make the change promptly. Where we consider the information to be accurate but you disagree, we will note your view alongside the record concerned.
Right to Complain
If you believe we have breached your privacy rights, you can raise the matter with us directly in the first instance by contacting support@andromeda-casino-nz.com. If you are not satisfied with our response, you have the right to complain to the New Zealand Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.
Right to Object to Direct Marketing
You can object to the use of your personal information for direct marketing purposes at any time. Once you notify us, we will cease using your information for that purpose. You can exercise this right by emailing support@andromeda-casino-nz.com with the subject line “Marketing Opt-Out,” by using the unsubscribe link in any marketing email, or by adjusting your notification settings within your account.
Limits on These Rights
Certain rights may be limited where giving effect to them would conflict with our legal obligations. For example, we cannot delete transaction records that we are required to retain under the AML/CFT Act, and we cannot provide access to information where doing so would reveal details of a suspicious matter report or prejudice an ongoing law enforcement investigation.
Cookies and Tracking Technologies
Our website uses cookies, pixel tags, and similar technologies to support its operation and improve your experience. Cookies are small text files placed on your device when you visit a website; they allow the site to remember preferences and behaviour across visits.
The categories of cookies we use include:
- Essential cookies: These are necessary for the site to function. They maintain your session, remember your login state, and enable security features. They cannot be disabled without impairing site functionality.
- Analytics cookies: These help us understand how visitors use the site, which pages are most visited, and where users drop off in navigation flows. The data is aggregated and does not identify individuals by name.
- Functionality cookies: These remember your preferences, such as your preferred language or currency display, so you do not need to reset them on each visit.
- Marketing cookies: Where you have consented, these allow us and our advertising partners to show you relevant content and measure the effectiveness of promotional campaigns.
You can manage your cookie preferences through the cookie consent tool presented when you first visit the site, and at any time thereafter through your browser settings. Disabling certain cookies may affect the functionality of some parts of the site. For full details, please refer to our Cookie Policy.
Children and Age Verification
Andromeda Casino is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18, and our services are not directed at minors. Age verification is a mandatory step in our account registration and KYC process. We use a combination of self-declaration at registration and document-based verification to confirm that players meet the minimum age requirement.
If we discover or have reasonable grounds to suspect that a player is under 18, we will suspend the account immediately, investigate the matter, return any deposits made, and report the matter to appropriate authorities where required. If you have reason to believe that a person under 18 has registered an account with us, please notify us at support@andromeda-casino-nz.com so that we can investigate promptly.
Self-Exclusion and Responsible Gambling Data
Players who request self-exclusion or set responsible gambling restrictions on their accounts provide us with sensitive information relating to their gambling behaviour. We treat this information with particular care. It is used solely to administer the tools and protections you have requested, to monitor compliance with those restrictions, and to inform our responsible gambling obligations under our licence.
Self-exclusion data is not shared with third parties except where necessary to honour the exclusion (for example, where cross-operator exclusion databases are involved) or where required by law. We retain self-exclusion records for the duration of the exclusion and for a further five years to guard against re-registration during an active exclusion period.
If you are concerned about your gambling or need support, the Problem Gambling Foundation of New Zealand operates a free 24-hour helpline at 0800 664 262. Gambling Harm Online and the Department of Internal Affairs also offer resources tailored to New Zealanders. You can also access information about responsible gambling tools in your account settings or by visiting our Responsible Gambling page at andromeda-casino-nz.com.
Changes to This Privacy Policy
We review this Privacy Policy regularly and may update it from time to time to reflect changes in our services, technology, legal obligations, or regulatory guidance. When we make material changes, we will notify you by email to the address associated with your account, or by displaying a prominent notice on the website when you next log in. Continued use of our services following notification of a material change constitutes your acknowledgement of the revised policy.
The current version of this Privacy Policy is always available on our website at andromeda-casino-nz.com.
How to Contact Us
Any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information should be directed to us through the following channels:
- Email: support@andromeda-casino-nz.com
- Phone: +64 9 304 9953
- Post: Level 10, ANZ Centre, 23 Albert Street, Auckland, New Zealand
We will acknowledge your enquiry promptly and aim to provide a substantive response within 20 working days. If your request relates to your rights under the Privacy Act 2020 and you are not satisfied with our response, you are entitled to contact the Office of the Privacy Commissioner at www.privacy.org.nz.