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License Information

Andromeda Casino > License Information
Last updated: 26/04/2026
Relevance verified: 01/06/2026

Operator Information and Legal Status

The website andromeda-casino-nz.com is owned and operated by Trollface Ltd, a company incorporated and registered under the laws of the United Kingdom. The company’s registration number is 12596356. The registered office address is Suite 7018, 128 Aldersgate Street, Barbican, London, United Kingdom, EC1A 4AE.

The gambling services made available through this website are operated under the jurisdiction of Curaçao and are covered by the licence issued under the Gaming Services Provider N.V. master licence, number 365/JAZ. This licence authorises Trollface Ltd to provide online games of chance, including but not limited to casino games, slots, live dealer games, and other wagering activities, to eligible players in permitted territories.

Players wishing to verify the validity of the licence may do so by consulting the official register maintained by the Curaçao Gaming Authority at www.gaming-curacao.com.

Regulatory Authority

The regulatory authority responsible for overseeing the licence under which this platform operates is the Curaçao Gaming Authority (CGA), also known as the Gaming Control Board of Curaçao. The CGA administers licensing, compliance, and enforcement obligations for online gambling operators licensed within its jurisdiction. Operators are required to adhere to the standards set by the CGA with respect to player protection, financial integrity, game fairness, and anti-money laundering compliance.

Regulatory correspondence and formal enquiries may be directed to the Curaçao Gaming Authority via its official contact channels as listed on the CGA’s website.

Territory of Service and Eligibility

Permitted Jurisdictions

The services offered by Andromeda Casino are made available to players residing in jurisdictions where access to and use of online casino services is not prohibited by applicable local law. New Zealand players are accepted on this platform. The Gambling Act 2003 (New Zealand) does not prohibit New Zealand residents from participating in online gambling activities offered by offshore-licensed operators.

Trollface Ltd expressly does not direct its services at residents of jurisdictions in which online gambling is prohibited or restricted, including but not limited to the United States of America, the United Kingdom (for real-money play without a UKGC licence), France, the Netherlands, Australia (where interactive gambling services to Australian residents are restricted under the Interactive Gambling Act 2001), and other specifically excluded territories as listed in the full Terms and Conditions. Players are responsible for determining whether their use of this platform is lawful in their jurisdiction prior to registration.

Age Restrictions

Access to real-money gambling services on this platform is strictly restricted to individuals who are 18 years of age or older. Registration, deposit, and participation in any game offered on the platform is prohibited for minors. Trollface Ltd implements age verification procedures as part of its Know Your Customer (KYC) obligations. Any account found to have been created by, or used on behalf of, a person under the age of 18 will be suspended immediately and any funds held in such an account will be dealt with in accordance with applicable regulatory requirements.

Players who are aware of a minor attempting to access gambling services are encouraged to contact the support team immediately via support@andromeda-casino-nz.com.

Anti-Money Laundering and Know Your Customer Policy

Regulatory Obligations

Trollface Ltd operates in full compliance with applicable anti-money laundering (AML) legislation and the regulatory requirements imposed by the Curaçao Gaming Authority. The company maintains a documented AML and Counter-Financing of Terrorism (CFT) framework that governs its internal procedures, risk assessments, and reporting obligations.

KYC Verification Requirements

As part of its legal obligations, the operator requires all registered players to complete identity and address verification before processing withdrawal requests or where transaction volumes trigger internal review thresholds. The verification process may require players to submit one or more of the following documents:

  • A valid government-issued photographic identity document, such as a current passport or driver’s licence.
  • Proof of residential address, such as a utility bill, bank statement, or official correspondence, issued within the preceding three months.
  • Verification of the payment method used for deposits, which may include a photograph of a bank card with the middle digits obscured, or a screenshot of an e-wallet or cryptocurrency account.
  • Additional documentation where the operator’s risk assessment or regulatory requirements indicate that further verification is necessary.

Verification documents must be submitted in legible form. The operator reserves the right to request original or certified copies where digital submissions are insufficient for verification purposes. Players are advised to complete verification promptly following account registration in order to avoid delays in processing withdrawals.

Transaction Monitoring

The operator applies risk-based transaction monitoring procedures to detect and prevent suspicious financial activity. Transactions that are identified as unusual or that exceed defined thresholds may be subject to enhanced due diligence, temporary hold, or reporting to the relevant authorities in accordance with applicable AML legislation. The operator will not provide advance notice to a player in circumstances where reporting a transaction to authorities is required by law.

Trollface Ltd reserves the right to suspend, restrict, or close any account where it has reasonable grounds to suspect that the account is being used for money laundering, fraud, or other unlawful activity.

Data Protection and Privacy

Data Controller

Trollface Ltd acts as the data controller in respect of personal information collected from players through the andromeda-casino-nz.com platform. The company is committed to processing personal data in accordance with applicable data protection legislation, including the principles set out in the United Kingdom General Data Protection Regulation (UK GDPR) and, where applicable, international data protection standards relevant to the jurisdictions in which it operates.

Data Collection and Use

Personal data is collected for specific, lawful, and legitimate purposes. The primary purposes for which player data is collected and processed include:

  • Account registration and identity verification in fulfilment of KYC obligations.
  • Processing deposits, withdrawals, and other financial transactions.
  • Compliance with legal and regulatory requirements, including AML/CFT reporting obligations.
  • Provision of customer support services.
  • Detection and prevention of fraud, cheating, and other prohibited conduct.
  • Responsible gambling monitoring and the administration of player protection tools.
  • Communication of material account-related information, including changes to Terms and Conditions and security notices.

The operator does not sell, rent, or otherwise transfer player personal data to unaffiliated third parties for commercial marketing purposes without the player’s explicit consent. Data may be shared with third parties where required by law, in connection with the operation of the platform by trusted service providers, or for the purposes of fraud prevention.

Technical Security Measures

All data transmitted between players’ devices and the platform’s servers is protected using Secure Socket Layer (SSL) encryption operating at a minimum of 128-bit strength. This ensures that personally identifiable information, login credentials, and financial data cannot be intercepted by unauthorised third parties during transmission. The operator also employs firewalls, access controls, and routine security assessments as part of its information security management practices.

Players are encouraged to use strong, unique passwords for their accounts, to enable two-factor authentication where available, and to ensure that their own devices are adequately protected against unauthorised access.

Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, and in any event for the minimum retention period required by applicable law or regulation. Account data and transaction records are typically retained for a period of five years following account closure, in compliance with standard AML/CFT record-keeping requirements.

Full details of the operator’s data collection practices, lawful bases for processing, data subject rights, and retention periods are set out in the Privacy Policy, which forms part of the regulatory disclosures applicable to this platform.

Responsible Gambling

Commitment to Player Protection

Trollface Ltd acknowledges that gambling can cause harm to a proportion of players, and the operator maintains a structured responsible gambling programme as a condition of its licence and as a matter of corporate obligation. The responsible gambling framework implemented on this platform is designed to assist players in maintaining control over their gambling activity and to provide timely intervention where signs of problematic gambling are identified.

Player-Controlled Tools

The following tools are available to all registered players and may be activated at any time through the account settings or by contacting the support team:

  • Deposit limits: Players may set maximum deposit amounts on a daily, weekly, or monthly basis. Requests to reduce existing limits take effect immediately. Requests to increase limits are subject to a cooling-off period as required by the operator’s responsible gambling policy.
  • Loss limits: Players may set a cap on the total amount they are permitted to lose within a defined time period, irrespective of the number of transactions made.
  • Session time limits: Players may restrict the maximum duration of continuous play within any single session.
  • Reality checks: Players may configure periodic notifications that display the duration of the current session and the net balance position, prompting a moment of reflection during extended play.
  • Cool-off periods: Players may temporarily suspend access to their account for a defined period of between 24 hours and six weeks. The account is inaccessible for gambling purposes during the cool-off period.
  • Self-exclusion: Players may request permanent or long-term self-exclusion from the platform. Self-exclusion requests are actioned promptly, and the operator undertakes to suppress promotional communications to self-excluded players for the duration of the exclusion period. Self-exclusion cannot be reversed prior to the expiry of the minimum period specified at the time of the request.

Minor Protection

The operator strongly recommends that players who share devices with minors take appropriate steps to prevent unauthorised access to gambling services. This may include enabling parental control software, using password protection on devices, and ensuring that login credentials are not accessible to persons under the age of 18.

External Support Organisations

Players in New Zealand who are concerned about their own or another person’s gambling behaviour are encouraged to contact the following organisations for free and confidential support:

Dispute Resolution

Internal Complaints Procedure

Players who have a complaint regarding any aspect of the services provided by Andromeda Casino are encouraged to raise the matter through the operator’s internal complaints process as a first step. Complaints may be submitted by contacting the customer support team via:

Complaints should include a clear description of the issue, the relevant account details, any supporting transaction references or screenshots, and the outcome the player is seeking. The operator aims to acknowledge complaints within 24 hours of receipt and to provide a substantive response within 14 days. Where a complaint requires more extensive investigation, the operator will notify the player of the anticipated timeframe for resolution.

Escalation and External Dispute Resolution

Where a player is not satisfied with the outcome of the internal complaints process, the matter may be escalated to the operator’s licensing authority. Formal complaints relating to the operator’s compliance with the conditions of the Curaçao gaming licence may be submitted to the Curaçao Gaming Authority through the channels published on its official website.

Players are advised to retain records of all correspondence with the operator, including dates, reference numbers, and the substance of communications, as these may be required when pursuing an escalated complaint.

It is noted that New Zealand does not currently operate a domestic online gambling regulatory framework that provides statutory dispute resolution services for offshore-licensed platforms. New Zealand players are advised that consumer protections available through the New Zealand Commerce Commission and other domestic bodies may apply in relation to general consumer law matters but do not extend to the specific regulation of online gambling services provided by offshore operators.

Governing Law

The Terms and Conditions governing the relationship between the operator and the player, and any dispute arising from or in connection with them, are subject to the laws of Curaçao, unless otherwise specified in the applicable Terms and Conditions. Players acknowledge that by registering on the platform they agree to submit to the jurisdiction specified in the Terms and Conditions for the resolution of any disputes that cannot be resolved through the internal complaints procedure.

Game Fairness and Software Integrity

All games made available on this platform are supplied by licensed and reputable third-party software providers. Game outcomes are determined by certified Random Number Generator (RNG) systems, which are subject to independent technical testing and auditing by accredited testing laboratories. The published Return to Player (RTP) percentages associated with individual games reflect the outcomes of these independent audits.

The operator does not have the ability to alter game outcomes in real time, and no intervention is made by the operator in the determination of results for individual rounds of play. Players are advised to review the individual game information, including applicable RTP figures, before committing funds to play.

Updates to This Page

The information contained on this page is maintained to reflect the operator’s current licensing status, regulatory obligations, and applicable policies. In the event of material changes to any of the information presented here, this page will be updated accordingly. Players are advised to review this page periodically. For any enquiries regarding the content of this page, please contact the operator at support@andromeda-casino-nz.com.

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